This Privacy Policy explains how Nedo handles information in the NEDO Delivery app (com.nedo.deliveryapp), which is used only by delivery partners who deliver orders for Nedo. It is separate from our customer Privacy Policy.
We collect what we need to register and verify you as a delivery partner, offer and assign deliveries, show the shop and the customer where their delivery is, record what you delivered and collected, pay you, and reach you if something goes wrong. While you are online, the app shares your location with Nedo — also when the app is not on screen — and shows a "You are online" notification the whole time. It stops when you go offline or sign out. We do not sell your data.
The app does not read your contacts, call log, files, or microphone. It has no camera permission of its own: when you choose to take a photo, your phone's camera app opens. To fill in the sign-in code for you, Android may ask whether the app may read the one SMS that carries the code; the app cannot read any other message.
To register you and decide on your application; to offer, assign and manage deliveries; to show the shop and the customer of a delivery who is bringing it and where it is; to confirm handovers with pickup and delivery codes; to record cash collected and calculate your pay; to send you notifications about your deliveries and your account; to help you in an emergency; and to keep the service secure and prevent fraud.
Location is used only while you are online. You switch this on and off yourself with the Online switch on the Home screen.
While you are online, the app sends your phone's position to Nedo about every 15 to 40 seconds. This continues when you switch to another app (for example your maps app) or lock the screen, because that is when you are riding. Android shows a permanent "You are online" notification for as long as this is happening. It stops the moment you go offline or sign out.
The app asks only for the "While using the app" location permission. It never asks for "Allow all the time".
We use your position to offer you deliveries near you, to assign orders to the nearest partner, and to show the shop and the customer where their delivery is. We keep your most recent position and the time we received it; we do not keep a history of your routes. If you send an SOS alert, your position at that moment is saved with the alert.
You can turn location off in your phone's settings at any time, but you cannot be online or receive deliveries without it.
We do not sell your personal data and do not use it for advertising.
We keep your account, documents and delivery records while your partner account is active. Records of completed deliveries, cash collected and payments are kept for as long as needed to settle accounts, resolve disputes and meet legal, tax and accounting obligations.
Data travels over encrypted HTTPS connections. Your session token is held in your phone's secure storage. Your document photos are not publicly accessible. No method of transmission or storage is completely secure.
In the app: Profile → Delete account. If your application has not been approved yet, use Delete my account at the bottom of your application screen. Finish or hand back any delivery you are holding first. Deleting takes you offline and removes your personal details from our systems — your name and sign-in number on the account, bank details, licence and vehicle numbers, emergency contact, uploaded documents and your last position. Records of deliveries you completed, cash collected and payments are kept without those details, because the law requires business records.
If you cannot use the app, email support@nedo.co.in from your registered mobile number with the subject "Delete my account". We act on verified requests within 30 days.
The app is for delivery partners aged 18 and over. We do not knowingly collect personal data from anyone under 18.
We may update this Policy from time to time and will revise the date shown below. Continued use of the app after a change means you accept the updated Policy.
Questions about this Policy or your data? Email support@nedo.co.in.